Francétude fees are exclusive of any applicable VAT or taxes, interest or installment fees charged by the credit card company, or other fees associated with connecting to the Internet.
Francétude guarantees that every credit card transaction you make at Francétude is 100% secure. If at any time you wish to check on the status of your subscription and you purchase history, please login and visit the “My Account” page in your Login area.
Your online class contains teacher-led classes, whereas your online platform course contains material to be studied on your own as well as a set amount of exchange time with a teacher. Group classes and private classes are delivered on a defined schedule, giving you access to the stated amount of group classes and private classes that your language course offers. The exact contents of your language courses are not clearly set forth as the course will be built accordingly to the students’ needs and level by the teacher in charge.
All French courses fees are non-refundable after your purchase.
An exception to the prior paragraph can be made at the entire discretion of Francétude. If you wish to cancel your purchase and apply for a refund, please contact Francétude via the « Ask for a refund » form, stating clearly the reasons for which you’re applying for a refund. Filling this form does not guarantee that you will obtain a refund. Please note that Francétude is not responsible for your eventual equipment failures (access to internet, computer performance), and those will not be considered as a valid reason to be granted a refund. It is the user’s responsibility to ensure that he has a sufficiently fast and stable internet access to follow his courses in good conditions, and that his equipment is performant enough to run the website’s content.
Review of purchased product
Upon purchasing a product on Francétude, you accept to be contacted by CusRev, and independant review service, to leave a review on your purchased course.
Please note that reviews are important to the other users, and can help Francétude to offer better courses. Reviews handled by a third party, as CusRev, allow authentic and neutral reviews.
Free trial packages are available only to first-time users.
Credit card payments
After initial enrollment, if your credit card expires, is cancelled, is lost, or rendered invalid, your subscription is in danger of termination. You will be contacted and given the opportunity to change your registration data. If your credit card is not successfully recharged and you are not renewed successfully, your subscription will be terminated.
Virtual currency – Féliks
Upon completing specific tasks using the Service (subscribing, passing specific tests etc.), the user can be rewarded with the Site’s virtual currency: Féliks. The amount of the rewards as well as the value of 1 Féliks are solely set by Francétude. Francétude is free to modify this value at any time and without notifying the User. Francétude as the right to claim back any Féliks earned or obtained by the User. A User cannot by a product entirely with Félik: this money is meant to be used for partial payments of any eligible product.
You agree that you will not generate or attempt to generate Féliks by any other means that those intended by the Site, such as by using engine, software, tool, agent, or other device or mechanism. In the event of fraudulent generation of Féliks, Francétude will have the right to claim back all Féliks fraudulently obtained and to permanently ban the User’s account. If any purchase has been made using Féliks with an account detaining fraudulently obtained Féliks, Francétude will have the right to take legal action against said account’s owner.